Returns Policy

Thank you for shopping at Italian Deli. If you are not completely happy with your purchase, we are here to help.
How long do I have to return a product? You have 7 calendar days to return an item from the day you received it.

Refund Eligibility
To be eligible for a refund, your item must be unused and in the same condition that you received it. The item must be in its original packaging and needs to have the original receipt or proof of purchase. The item must be returned to Italian Deli and can be returned for one of the following three reasons: unwanted, damaged or defective.
If a return is eligible for a refund, it will only made back to the payment method that you originally used.

Process
Please ensure the item is packed in the package it was received in and that it is easily identifiable with the inclusion of the order number associated with the item. Please ensure that the product is packaged safely and securely for full protection during transit. Please include all accessories and parts that were sold with the product. Failure to do so could delay the processing of the request, or result in its decline altogether.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a credit to your credit card (or original method of payment). You will receive the credit within a certain number of days depending on your card issuers or banks policies. We cannot refund you in cash. You will be responsible for shipping costs of the returned item (unless it was damaged at delivery or defective). Shipping costs are non-refundable.

Unwanted Products
You can only return an unwanted product to us provided that the following are adhered to:
• The item is undamaged and unused, with all original labels still attached.
• It is in its original packaging which must be undamaged, in its original condition, and with all seals still intact.
• The item must not be missing any accessories or parts.
• The item must be returned within 7 days of receiving it.
You will be responsible for shipping costs of the returned item. Shipping costs are non-refundable.
Within 7 business days of inspection and validation of the returned item, your account will be credited or you will be refunded.

Damaged Products
Should an item be damaged or missing any parts at the time of delivery, please notify us by email within 24 hours of such delivery. We will arrange to collect the product from you at no charge. Once we have received the damaged product back, we will inspect it. If the return is validated, we will at our choice replace the item (if we have stock) or credit your account or refund you. Credits or refunds will take place within 7 business days of inspection and validation.

Standard Warranty
If your product is defective, please notify us by email as soon as you become aware of the defect but within 7 Days of delivery. We will arrange to collect the defective product from you at no charge. Once we have received the damaged product back, we will inspect it. If the return is validated, we will at our choice replace the item (if we have stock) or credit your account or refund you. If there is no extended supplier warranty period, we cannot facilitate returns that fall outside of the 7 day period. Credits or refunds will take place within 7 business days of inspection and validation.

If you have any queries on how to return an item, please contact us at info@italiandelionline.co.za

x

x